{"id":8024,"date":"2023-05-15T13:15:50","date_gmt":"2023-05-15T13:15:50","guid":{"rendered":"https:\/\/moneybetter.co\/za\/?page_id=8024"},"modified":"2024-05-01T11:14:31","modified_gmt":"2024-05-01T09:14:31","slug":"policies","status":"publish","type":"page","link":"https:\/\/moneybetter.co\/za\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Section” module_class=”bg-feat-Style-2″ _builder_version=”4.21.0″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”80deg” background_color_gradient_stops=”#ffffff 0%|#dadada 78%” background_image=”https:\/\/moneybetter.co\/za\/wp-content\/uploads\/2023\/05\/bg-policies-4.png” background_size=”custom” background_image_width=”100%” da_disable_devices=”off|off|off” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ admin_label=”Row” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”82px|auto|82px|auto|true|” custom_padding=”||237px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Policies” _builder_version=”4.21.0″ _module_preset=”default” header_font=”TTRamillas-Black||||||||” header_font_size=”40px” width=”74%” max_width=”100%” module_alignment=”left” custom_margin=”||4px|||” header_font_size_tablet=”40px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb title=”The rules that govern how we work and treat our customers.” _builder_version=”4.21.0″ _module_preset=”default” header_font=”Poppins|700|||||||” header_text_color=”#FF533D” header_font_size=”20px” width=”74%” max_width=”100%” module_alignment=”left” custom_margin=”||4px|||” header_font_size_tablet=”20px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”||5px|||” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner admin_label=”Row” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”3px|auto|3px|auto|true|” custom_padding=”||26px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”General” _builder_version=”4.21.0″ _module_preset=”default” header_font=”TTRamillas-Black||||||||” header_font_size=”26px” width=”74%” max_width=”100%” module_alignment=”left” custom_margin=”||4px|||” header_font_size_tablet=”40px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” border_width_bottom=”4px” border_color_bottom=”#FF533D” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb url=”http:\/\/Conflict%20of%20interest%20policy” url_new_window=”on” icon_placement=”left” content_max_width=”499px” _builder_version=”4.24.3″ _dynamic_attributes=”link_option_url” _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”65%” custom_margin=”24px||16px||false|false” custom_padding=”12px|0px|12px||true|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNjc1In19@” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

\n
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Conflict of interest policy<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
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How we engage with you across our business.<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb url=”http:\/\/Order%20exeution%20policy” use_icon=”on” content_max_width=”499px” _builder_version=”4.24.3″ _dynamic_attributes=”link_option_url” _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”65%” custom_margin=”||16px|||” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNjgxIn19@” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

\n
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Order execution policy<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
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See how we execute orders on your behalf.<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb url=”http:\/\/Whistleblowing%20Policy” content_max_width=”499px” _builder_version=”4.24.3″ _dynamic_attributes=”link_option_url” _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”65%” custom_margin=”||16px|||” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNjg3In19@” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

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Whistleblowing policy<\/div>\n
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<\/span><\/div>\n<\/div>\n
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We are committed to combating malpractice.<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb url=”http:\/\/Treating%20Customers%20Fairly%20Policy” content_max_width=”499px” _builder_version=”4.24.3″ _dynamic_attributes=”link_option_url” _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”65%” custom_margin=”||16px|||” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNjkzIn19@” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

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Treating customers fairly<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
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Our commitment to fair treatment of customers.<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” _builder_version=”4.21.0″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_column type=”2_3″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_row_inner admin_label=”Row” _builder_version=”4.21.0″ _module_preset=”default” custom_margin=”3px|auto|3px|auto|true|” custom_padding=”||26px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”2_3″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Privacy” _builder_version=”4.21.0″ _module_preset=”default” header_font=”TTRamillas-Black||||||||” header_font_size=”26px” width=”74%” max_width=”100%” module_alignment=”left” custom_margin=”||4px|||” header_font_size_tablet=”40px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” border_width_bottom=”4px” border_color_bottom=”#FF533D” locked=”off” global_colors_info=”{}”][\/et_pb_blurb][et_pb_blurb url=”http:\/\/PAIA%20manual%20english” content_max_width=”710px” _builder_version=”4.24.3″ _dynamic_attributes=”link_option_url” _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”90%” custom_margin=”24px||16px||false|false” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNzAxIn19@” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

\n
\n
PAIA manual English<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
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How much of your information do we have? You have the right to know..<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb url=”http:\/\/PAIA-Manual-Afrikaans” content_max_width=”710px” _builder_version=”4.24.3″ _dynamic_attributes=”link_option_url” _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”90%” custom_margin=”24px||16px||false|false” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNzA5In19@” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

\n
\n
PAIA manual Afrikaans<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
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How much of your information do we have? You have the right to know..<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb url=”https:\/\/moneybetter.co\/za\/wp-content\/uploads\/2023\/10\/PAIA_request-for-access-to-record_3.pdf” url_new_window=”on” content_max_width=”710px” _builder_version=”4.22.2″ _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”90%” custom_margin=”24px||16px||false|false” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”https:\/\/moneybetter.co\/za\/wp-content\/uploads\/2023\/10\/PAIA_request-for-access-to-record_3.pdf” link_option_url_new_window=”on” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

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\n
PAIA request for records<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
\n
\n
Ask us what information we know about you<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb url=”https:\/\/moneybetter.co\/za\/wp-content\/uploads\/2023\/10\/PAIA_outcome-of-request-fees-payable.pdf” url_new_window=”on” content_max_width=”710px” _builder_version=”4.22.2″ _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”90%” custom_margin=”24px||16px||false|false” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”https:\/\/moneybetter.co\/za\/wp-content\/uploads\/2023\/10\/PAIA_outcome-of-request-fees-payable.pdf” link_option_url_new_window=”on” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

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PAIA outcome of request & fees<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
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Our information officer will get back to you<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb url=”http:\/\/Protection-of-Personal-Information” content_max_width=”710px” _builder_version=”4.24.3″ _dynamic_attributes=”link_option_url” _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”90%” custom_margin=”24px||16px||false|false” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNzE1In19@” border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” background__hover_enabled=”on|desktop” border_radii__hover=”on|8px|8px|8px|8px”]<\/p>\n

\n
\n
POPI policy<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
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See how we champion personal data protection.<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][et_pb_blurb url=”http:\/\/Retention-of-Documents-Policy” content_max_width=”710px” _builder_version=”4.24.3″ _module_preset=”default” body_font=”Poppins||||||||” background_enable_color=”off” max_width=”90%” custom_margin=”24px||16px||false|false” custom_padding=”12px|0px|12px|16px|true|false” link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIxNzIyIn19@” hover_enabled=”0″ border_radii=”on|8px|8px|8px|8px” border_width_all=”2px” border_color_all=”#D6D6C8″ global_colors_info=”{}” border_radii__hover_enabled=”on|desktop” background_color__hover=”rgba(225,225,225,0.39)” background_enable_color__hover=”on” background__hover_enabled=”on|desktop” border_radii__hover=”on|8px|8px|8px|8px” _dynamic_attributes=”link_option_url” sticky_enabled=”0″]<\/p>\n

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Retention of documents policy<\/div>\n
<\/path><\/svg>
<\/span><\/div>\n<\/div>\n
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Why are we allowed to retain documents containing your personal information?<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/moneybetter.co\/za\/wp-content\/uploads\/2023\/05\/policies-2.png” title_text=”policies-2″ _builder_version=”4.21.0″ _module_preset=”default” positioning=”relative” horizontal_offset=”225px” width=”100%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Conflict of interest policy How we engage with you across our business. Order execution policy See how we execute orders on your behalf. Whistleblowing policy We are committed to combating malpractice. Treating customers fairly Our commitment to fair treatment of customers. PAIA manual English How much of your information do we have? You have the right to know.. PAIA manual Afrikaans How much of your information do we have? You have the right to know.. PAIA request for records Ask us what information we know about you PAIA outcome of request & fees Our information officer will get back to you POPI policy See how we champion personal data protection. Retention of documents policy Why are we allowed to retain documents containing your personal information?<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-8024","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t