{"id":21701,"date":"2024-04-29T17:27:38","date_gmt":"2024-04-29T15:27:38","guid":{"rendered":"https:\/\/moneybetter.co\/za\/?page_id=21701"},"modified":"2024-05-02T08:45:25","modified_gmt":"2024-05-02T06:45:25","slug":"paia-manual-english","status":"publish","type":"page","link":"https:\/\/moneybetter.co\/za\/paia-manual-english\/","title":{"rendered":"PAIA Manual English"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.24.2″ _module_preset=”default” background_enable_color=”off” background_image=”https:\/\/dma.co.za\/wp-content\/uploads\/2021\/09\/Legals.jpg” custom_margin=”||||false|false” custom_padding=”170px||80px||false|false” custom_padding_tablet=”170px||60px||false|false” custom_padding_phone=”160px||50px||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row custom_padding_last_edited=”on|phone” _builder_version=”4.24.3″ _module_preset=”default” custom_margin=”||||false|false” custom_padding=”0px|320px|||false|false” custom_padding_tablet=”|0px||0px|false|true” custom_padding_phone=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” text_font=”Averta||||||||” text_text_color=”#1a252f” text_font_size=”18px” text_letter_spacing=”3px” text_line_height=”1.8em” header_font=”TTRamillas-Black||||||||” header_text_align=”left” header_text_color=”#1a252f” header_font_size=”35px” header_letter_spacing=”1px” header_line_height=”1.3em” header_2_font=”Poppins||||||||” header_2_text_align=”left” header_2_text_color=”#1A252F” header_2_font_size=”16px” header_2_letter_spacing=”1px” header_2_line_height=”1.4em” header_3_font=”Averta Semibold|||on|||||” header_3_text_align=”center” header_3_text_color=”#1a252f” header_3_font_size=”18px” header_3_letter_spacing=”3px” header_3_line_height=”1.4em” text_orientation=”center” custom_padding=”||0px||false|false” text_font_size_tablet=”” text_font_size_phone=”” text_font_size_last_edited=”on|tablet” header_text_align_tablet=”” header_text_align_phone=”left” header_text_align_last_edited=”on|phone” header_font_size_tablet=”33px” header_font_size_phone=”28px” header_font_size_last_edited=”on|phone” header_line_height_tablet=”1.4em” header_line_height_phone=”1.2em” header_line_height_last_edited=”on|desktop” header_2_font_size_tablet=”16px” header_2_font_size_phone=”15px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|desktop” header_3_letter_spacing_tablet=”3px” header_3_letter_spacing_phone=”3px” header_3_letter_spacing_last_edited=”on|desktop” header_3_line_height_tablet=”1.4em” header_3_line_height_phone=”1.4em” header_3_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

PAIA Manual<\/h1>\n

Prepared in terms of section 51 of the Promotion of Access to<\/strong>
Information Act 2 of 2000 (as amended)<\/strong><\/h2>\n

[\/et_pb_text][et_pb_text ol_type=”lower-roman” ol_position=”outside” ol_item_indent=”50px” _builder_version=”4.25.0″ _module_preset=”default” text_font=”Poppins||||||||” text_text_color=”#1A252F” header_font=”Averta Semibold||||||||” header_text_align=”left” header_text_color=”#1a252f” header_font_size=”35px” header_letter_spacing=”2px” header_line_height=”1.3em” header_2_font=”Averta Semibold||||||||” header_2_text_align=”left” header_2_font_size=”18px” header_2_letter_spacing=”2px” header_2_line_height=”1.4em” header_3_font=”Poppins||||||||” header_3_text_align=”left” header_3_text_color=”#e53a05″ header_3_letter_spacing=”1px” header_3_line_height=”1.8em” custom_margin=”15px||||false|false” custom_padding=”||0px||false|false” hover_enabled=”0″ header_text_align_tablet=”left” header_text_align_phone=”left” header_text_align_last_edited=”on|phone” header_font_size_tablet=”33px” header_font_size_phone=”33px” header_font_size_last_edited=”on|phone” header_letter_spacing_tablet=”2px” header_letter_spacing_phone=”1px” header_letter_spacing_last_edited=”on|phone” header_line_height_tablet=”1.4em” header_line_height_phone=”1.3em” header_line_height_last_edited=”on|desktop” header_2_font_size_tablet=”18px” header_2_font_size_phone=”17px” header_2_font_size_last_edited=”on|desktop” header_2_letter_spacing_tablet=”1px” header_2_letter_spacing_phone=”1px” header_2_letter_spacing_last_edited=”on|phone” header_3_font_size_tablet=”20px” header_3_font_size_phone=”18px” header_3_font_size_last_edited=”on|phone” header_3_line_height_tablet=”1.4em” header_3_line_height_phone=”1.4em” header_3_line_height_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

1. List of Acronyms and Abbreviations<\/h3>\n

1.1\u00a0 \u201cCEO\u201d<\/strong>\u00a0 Chief Executive Officer;
<\/strong><\/p>\n

1.2\u00a0 \u201cDIO\u201d<\/strong> Deputy Information Officer;
<\/strong><\/p>\n

1.3\u00a0 \u201cIO\u201d<\/strong> Information Officer;
<\/strong><\/p>\n

1.4\u00a0 \u201cMinister\u201d<\/strong> Minister of Justice and Correctional Services;<\/p>\n

1.5\u00a0 \u201cPAIA\u201d<\/strong> Promotion of Access to Information Act No. 2 of 2000 (as Amended);<\/p>\n

1.6\u00a0 \u201cPOPIA\u201d<\/strong> Protection of Personal Information Act No.4 of 2013;<\/p>\n

1.7\u00a0 \u201cRegulator\u201d<\/strong> Information Regulator; and<\/p>\n

1.8\u00a0 \u201cRepublic\u201d<\/strong> Republic of South Africa<\/p>\n

[\/et_pb_text][et_pb_text ol_type=”lower-roman” ol_position=”outside” ol_item_indent=”50px” _builder_version=”4.25.0″ _module_preset=”default” text_font=”Poppins||||||||” text_text_color=”#1A252F” header_font=”Averta Semibold||||||||” header_text_align=”left” header_text_color=”#1a252f” header_font_size=”35px” header_letter_spacing=”2px” header_line_height=”1.3em” header_2_font=”Averta Semibold||||||||” header_2_text_align=”left” header_2_font_size=”18px” header_2_letter_spacing=”2px” header_2_line_height=”1.4em” header_3_font=”Poppins||||||||” header_3_text_align=”left” header_3_text_color=”#e53a05″ header_3_letter_spacing=”1px” header_3_line_height=”1.8em” custom_margin=”15px||||false|false” custom_padding=”||0px||false|false” hover_enabled=”0″ header_text_align_tablet=”left” header_text_align_phone=”left” header_text_align_last_edited=”on|phone” header_font_size_tablet=”33px” header_font_size_phone=”33px” header_font_size_last_edited=”on|phone” header_letter_spacing_tablet=”2px” header_letter_spacing_phone=”1px” header_letter_spacing_last_edited=”on|phone” header_line_height_tablet=”1.4em” header_line_height_phone=”1.3em” header_line_height_last_edited=”on|desktop” header_2_font_size_tablet=”18px” header_2_font_size_phone=”17px” header_2_font_size_last_edited=”on|desktop” header_2_letter_spacing_tablet=”1px” header_2_letter_spacing_phone=”1px” header_2_letter_spacing_last_edited=”on|phone” header_3_font_size_tablet=”20px” header_3_font_size_phone=”18px” header_3_font_size_last_edited=”on|phone” header_3_line_height_tablet=”1.4em” header_3_line_height_phone=”1.4em” header_3_line_height_last_edited=”on|tablet” global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

2. Introduction<\/h3>\n

2.1<\/strong>\u00a0 DMA is an authorised financial services provider in terms of the Financial Advisory & Intermediary Service Act 37 of 2002 and regulated by the Financial Sector Conduct Authority. As an authorized Financial Service Provider, with Financial Services Provider number 40983.<\/p>\n

2.2<\/strong>\u00a0 This manual has been prepared, as required by section 51 of PAIA, for the specific entity, being DMA. PAIA gives effect to the constitutional rights of access to any information held by a public or private body that is required for the exercise of the protection of any rights.<\/p>\n

2.3.\u00a0<\/strong> DMA is committed to ensuring that all business is conducted in accordance with good business practice and relevant legislation. In order to promote effective governance, it is necessary to ensure that all affected parties are educated and empowered to understand and access their rights in terms of PAIA, where applicable.<\/p>\n

2.4<\/strong>\u00a0 The objective of this PAIA Manual is to outline a suitable approach and response to requests to access information and the essential procedural requirements attached to such requests. This PAIA Manual should be read in conjunction with POPIA and DMA\u2019s policies in respect of POPIA, where applicable.<\/p>\n

3. Purpose of PAIA Manual<\/h3>\n

This PAIA Manual is useful for the public to –<\/p>\n

3.1\u00a0<\/strong> check the categories of records held by a body which are available without a person having to submit a formal PAIA request;<\/p>\n

3.2\u00a0<\/strong> have a sufficient understanding of how to make a request for access to a record of the body, by providing a description of the subjects on which the body holds records and the categories of records held on each subject;<\/p>\n

3.3<\/strong>\u00a0 know the description of the records of the body which are available in accordance with any other legislation;<\/p>\n

3.4\u00a0<\/strong> access all the relevant contact details of the Information Officer and Deputy Information Officer who will assist the public with the records they intend to access;<\/p>\n

3.5\u00a0<\/strong> know the description of the guide on how to use PAIA, as updated by the Regulator and how to obtain access to it;<\/p>\n

3.6<\/strong>\u00a0 know if the body will process personal information, the purpose of processing of personal information and the description of the categories of data subjects and of the information or categories of information relating thereto;<\/p>\n

3.7\u00a0<\/strong> know the description of the categories of data subjects and of the information or categories of information relating thereto;<\/p>\n

3.8\u00a0<\/strong> know the recipients or categories of recipients to whom the personal information may be supplied;<\/p>\n

3.9\u00a0<\/strong> know if the body has planned to transfer or process personal information outside the Republic of South Africa and the recipients or categories of recipients to whom the personal information may be supplied; and<\/p>\n

3.10\u00a0<\/strong> know whether the body has appropriate security measures to ensure the confidentiality, integrity and availability of the personal information which is to be processed.<\/p>\n

4. Key Contact Details for access to information of DMA<\/h3>\n

4.1 . Chief Information Officer<\/strong><\/span><\/p>\n

Name<\/strong>: Peter Johnson<\/p>\n

Tel<\/strong>: +27 10 201 6300<\/p>\n

Email<\/strong>: peter.johnson@dma.co.za<\/a><\/p>\n

4.2. Deputy Information Officer<\/strong><\/span><\/p>\n

Name<\/strong>: Leandri Marx<\/p>\n

Tel<\/strong>: +27 10 201 6300<\/p>\n

Email<\/strong>: leandri.marx@dma.co.za<\/a><\/p>\n

4.3 Access to information general contacts<\/strong><\/span><\/p>\n

Email<\/strong>: compliance@dma.co.za<\/a><\/p>\n

4.4 National Head Office<\/strong><\/span><\/p>\n

Postal Address:<\/strong> 48 7th Avenue, Parktown North, Johannesburg, Gauteng, South Africa, 2193<\/p>\n

Physical<\/strong> Address<\/strong>: As above<\/p>\n

Telephone<\/strong>: +27 10 201 6300<\/p>\n

Email<\/strong>: compliance@dma.co.za<\/a><\/p>\n

Website<\/strong>: www.dma.co.za<\/a><\/p>\n

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5. Guide on how to use PAIA and how to obtain access to the guide<\/h3>\n

5.1.\u00a0<\/strong> The Regulator has, in terms of section 10 (1) of PAIA, as amended, updated and made available the revised Guide on how to use PAIA (\u201cGuide\u201d), in an easily comprehensible form and manner, as may reasonably be required by a person who wishes to exercise any right contemplated in PAIA and POPIA.
<\/strong><\/p>\n

5.2.<\/strong>\u00a0 The Guide is available in each of the official languages and in braille.<\/p>\n

5.3.\u00a0<\/strong> The aforesaid Guide contains the description of –<\/p>\n

5.3.1.<\/strong> the objects of PAIA and POPIA;<\/p>\n

5.3.2.<\/strong> the postal and street address, phone number and, if available, electronic mail address of –<\/p>\n

5.3.2.1<\/strong>. the Information Officer of every public body, and<\/p>\n

5.3.2.2.<\/strong> every Deputy Information Officer of every public and private body designated in terms of section 17(1) of PAIA1<\/sup> and section 56 of POPIA2 ;<\/sup><\/sup><\/p>\n

5.3.3.<\/strong> the manner and form of a request for –<\/p>\n

5.3.3.1.<\/strong> access to a record of a public body contemplated in section 113<\/sup> ; and<\/p>\n

5.3.3.2.<\/strong> access to a record of a private body contemplated in section 504<\/sup> ;<\/p>\n

5.3.4.<\/strong> the assistance available from the IO of a public body in terms of PAIA and
POPIA;<\/p>\n

5.3.5.<\/strong> the assistance available from the Regulator in terms of PAIA and POPIA;<\/p>\n

5.3.6.<\/strong> all remedies in law available regarding an act or failure to act in respect of
a right or duty conferred or imposed by PAIA and POPIA, including the
manner of lodging –<\/p>\n

5.3.6.1.<\/strong> an internal appeal;<\/p>\n

5.3.6.2.<\/strong> a complaint to the Regulator; and<\/p>\n

5.3.6.3.<\/strong> an application with a court against a decision by the IO of a public body, a decision on internal appeal or a decision by the Regulator or a decision of the head of a private body;<\/p>\n

5.3.7<\/strong>. the provisions of sections 145<\/sup> and 516<\/sup> requiring a public and private body, respectively, to compile a manual and how to obtain access to a manual;<\/p>\n

5.3.8.<\/strong> the provisions of sections 157<\/sup> and 528<\/sup> providing for the voluntary disclosure of categories of records by a public and private body, respectively;<\/p>\n

5.3.9.<\/strong> the notices issued in terms of sections 229<\/sup> and 5410<\/sup> regarding fees to be paid in relation to requests for access; and<\/p>\n

5.3.10.<\/strong> the regulations made in terms of section 9211<\/sup>
.<\/p>\n

5.4.\u00a0<\/strong> Members of the public can inspect or make copies of the Guide from the offices of the public and private bodies, including the office of the Regulator, during normal working hours.<\/p>\n

5.5.\u00a0<\/strong> The Guide can also be obtained –<\/p>\n

5.5.1.<\/strong> upon request to the IO;<\/p>\n

5.5.2.<\/strong> from the website of the Regulator (https:\/\/www.inforegulator.org.za\/docs.html<\/a> ).<\/p>\n

5.6<\/strong>\u00a0 A copy of the Guide is also available in the following two official languages, for public inspection during normal office hours<\/p>\n

5.6.1<\/strong> English and Afrikaans<\/p>\n

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1<\/sup> Section 17(1) of PAIA- For the purposes of PAIA, each public body must, subject to legislation governing the employment of <\/em>personnel of the public body concerned, designate such number of persons as deputy information officers as are necessary to <\/em>render the public body as accessible as reasonably possible for requesters of its records.<\/em>
<\/em><\/p>\n

2<\/sup> Section 56(a) of POPIA- Each public and private body must make provision, in the manner prescribed in section 17 of the <\/em>Promotion of Access to Information Act, with the necessary changes, for the designation of such a number of persons, if any, as <\/em>deputy information officers as is necessary to perform the duties and responsibilities as set out in section 55(1) of POPIA.<\/em>
<\/em><\/p>\n

3<\/sup> Section 11(1) of PAIA- A requester must be given access to a record of a public body if that requester complies with all the <\/em>procedural requirements in PAIA relating to a request for access to that record; and access to that record is not refused in terms of <\/em>any ground for refusal contemplated in Chapter 4 of this Part.<\/em><\/p>\n

4<\/sup> Section 50(1) of PAIA- A requester must be given access to any record of a private body if – <\/em><\/p>\n

a) that record is required for the exercise or protection of any rights;
b) that person complies with the procedural requirements in PAIA relating to a request for access to that record; and
c) access to that record is not refused in terms of any ground for refusal contemplated in Chapter 4 of this Part.
<\/em><\/p>\n

5<\/sup> Section 14(1) of PAIA- The information officer of a public body must, in at least three official languages, make available a manual containing information listed in paragraph 4 above.
<\/em><\/p>\n

6<\/sup> Section 51(1) of PAIA- The head of a private body must make available a manual containing the description of the information listed in paragraph 4 above.
<\/em><\/p>\n

7<\/sup> Section 15(1) of PAIA- The information officer of a public body, must make available in the prescribed manner a description of the categories of records of the public body that are automatically available without a person having to request access
<\/em><\/p>\n

8<\/sup> Section 52(1) of PAIA- The head of a private body may, on a voluntary basis, make available in the prescribed manner a description of the categories of records of the private body that are automatically available without a person having to request access<\/em><\/p>\n

9<\/sup> Section 22(1) of PAIA- The information officer of a public body to whom a request for access is made, must by notice require the requester to pay the prescribed request fee (if any), before further processing the request.
<\/em><\/p>\n

10 Section 54(1) of PAIA- The head of a private body to whom a request for access is made must by notice require the requester to pay the prescribed request fee (if any), before further processing the request.
<\/em><\/p>\n

11 Section 92(1) of PAIA provides that \u2013\u201cThe Minister may, by notice in the Gazette, make regulations regarding-
<\/em><\/p>\n

(a) any matter which is required or permitted by this Act to be prescribed;
(b) any matter relating to the fees contemplated in sections 22 and 54;
(c) any notice required by this Act;
(d) uniform criteria to be applied by the information officer of a public body when deciding which categories of records are to be made available in terms of section 15; and
(e) any administrative or procedural matter necessary to give effect to the provisions of this Act.\u201d<\/em><\/p>\n

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6. Categories of records of DMA which are available without a person having to request access<\/h3>\n

6.1.\u00a0<\/strong> The records reflected in the table below are available without a person having to formally request access.<\/p>\n

[\/et_pb_text][et_pb_code _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”]\n

\n \n\n \n \n \n \n
\n Category of Records <\/td>\n \n Types of the Record <\/td>\n \n Available on Website <\/td>\n \n Available upon Request <\/td>\n <\/tr>\n
\n Company information <\/td>\n \n Complaints policy and procedure
\nConflicts of interest policy and register
PAIA Manual
Privacy notice\/statement
Terms and conditions
<\/td>\n 		\n X <\/td>\n \n X <\/td>\n <\/tr>\n
\n Company information <\/td>\n \n Other policies <\/td>\n \n <\/td>\n \n X <\/td>\n <\/tr>\n
\n Publications <\/td>\n \n Advertising
\nInformation documents
Marketing material
Newsletters
Presentations
Press releases
Social media
Videos
Websites and content
<\/td>\n 		\n X <\/td>\n \n X <\/td>\n <\/tr>\n <\/table>\n<\/div>